Casinova Casino Bonus Terms And Conditions
This page sets out the Bonus Terms and Conditions that apply to promotions offered by Casinova Casino to players in Australia. These rules are designed to explain how bonuses work, what is required before bonus-related winnings can be withdrawn, and which activities may lead to a bonus being reduced, voided, or removed.
By claiming, activating, or using any bonus at Casinova Casino, you agree to follow these conditions together with the general site terms and any promotion-specific instructions shown in your account or on the promotion landing page.
General Bonus Rules
Casinova Casino bonuses are discretionary promotional incentives. Each offer may have specific terms that apply in addition to this page, including different wagering requirements, game contributions, maximum cashout limits, or time limits. Where promotion-specific terms conflict with these general rules, the promotion-specific terms will apply for that offer.
Unless stated otherwise in the promotion details:
- Bonuses are intended for recreational play and are not a method for guaranteed profit.
- Only real-money stakes count toward qualifying deposits, unless the offer explicitly allows other methods.
- Bonuses may be limited to one per eligible player, household, IP address, device, or payment method.
- Bonuses are not transferable and cannot be exchanged for cash.
- Any bonus and bonus winnings may be separated from cash funds for accounting purposes within your wallet.
Casinova Casino may require additional information to validate bonus eligibility, including identity and payment verification, before permitting a withdrawal of bonus-related winnings.
Eligibility
To claim a bonus at Casinova Casino, you must meet all eligibility criteria for the specific promotion and comply with these general conditions. At minimum, the following requirements apply unless an offer states otherwise.
- You must be at least 18 years old (minimum age: 18+).
- You must be able to register and hold an active Casinova Casino account in your own name.
- You must not be restricted from participating due to internal risk controls, self-exclusion, account closure, or other responsible gaming measures.
- You must meet the minimum deposit for bonus activation when required (minimum deposit: $A20).
Bonuses may be unavailable to players who have previously closed accounts, attempted chargebacks, or have a history of irregular play patterns that indicate bonus misuse. Casinova Casino may also restrict certain payment methods from being used to qualify for bonus deposits where this is necessary for fraud prevention or operational reasons.
If you are unsure whether you can claim a particular offer, contact support at [email protected] before making a qualifying deposit.
Welcome Bonuses
Welcome bonuses are typically offered to new players as an introductory promotion. Unless stated otherwise, a “new player” means a person registering at Casinova Casino who has not previously held an account on the site.
Claiming a welcome offer
To receive a welcome bonus, you may need to opt in, enter a promotional code, or select the offer in the cashier before completing the deposit. If you deposit first and the offer is not selected correctly, the bonus may not be issued.
- Only the first qualifying deposit may count toward a first-deposit welcome bonus unless the offer clearly describes multiple deposit stages.
- If a welcome package includes free spins or similar rewards, they may be credited separately and may have their own expiry time and wagering rules.
Verification and withdrawals
Casinova Casino may require your account to be verified before allowing withdrawals that include winnings associated with a welcome bonus. In some cases, the casino may restrict withdrawals until the wagering requirement is satisfied, or it may allow a withdrawal but treat the bonus and any bonus winnings as forfeited.
Promotional Offers
Promotional offers include reload bonuses, cashback, free spins, prize drops, tournaments, and time-limited events. These offers may be targeted to certain player groups or limited to specific periods, games, or channels. Casinova Casino may introduce new promotions at any time and may discontinue older offers without notice where operationally necessary.
Promotion details may specify:
- How to activate the offer (opt-in, code, or automatic credit).
- Start and end times, including the time zone used for calculation.
- Eligible deposit methods and minimum deposit amounts.
- Game weighting (contribution) rules for wagering.
- Maximum cashout limits or win caps, if applicable.
Where an offer includes leaderboard points, tournament placement, or prize draws, Casinova Casino’s tracking systems will be used to determine results. If an error occurs in the reporting of points or standings, Casinova Casino may correct the outcome to reflect reasonably verifiable play data.
Wagering Requirements
A wagering requirement (also called “playthrough”) is the amount you must stake on eligible games before bonus funds, and sometimes bonus-related winnings, can be withdrawn. Wagering is generally calculated as a multiple of the bonus amount, the deposit amount, or both, depending on the promotion terms.
How wagering is calculated
Unless an offer states otherwise, wagering is tracked on settled bets only. Cancelled, voided, or refunded wagers do not contribute. If you place wagers using a combination of cash and bonus funds, Casinova Casino may allocate wagering contribution according to the wallet rules applicable to your account at the time of play.
Game contribution
Different games may contribute differently to wagering requirements. Typically, slots contribute more than table games. Some games, features, or bet types may contribute at a reduced rate or not at all. Where a game is excluded or has reduced contribution, stakes on that game may not reduce the wagering balance as expected.
- Slots usually contribute at or near 100% unless specified otherwise.
- Table games may contribute at a lower percentage, or may be excluded for certain offers.
- Live dealer games, jackpot games, or bonus-buy features may be excluded or limited for some promotions.
Withdrawals before completion
If you request a withdrawal before completing the wagering requirement, Casinova Casino may treat the bonus as forfeited. In that case, any bonus funds and any winnings directly attributed to the bonus may be removed from your balance, subject to the applicable wallet rules and the specific promotion terms.
Maximum Bet Rules
Maximum bet rules are intended to protect the integrity of promotions and prevent players from using high-stake volatility to meet wagering conditions unfairly. When you have an active bonus, a maximum stake may apply per spin, per round, or per bet.
Unless a promotion states a different limit, the following general principles apply while wagering a bonus at Casinova Casino:
- You must not exceed the maximum bet stated in the promotion details while bonus wagering is active.
- If no specific maximum is stated, you must keep stakes at reasonable recreational levels and avoid staking patterns designed solely to accelerate wagering.
- Multiple simultaneous bets across different games may be assessed collectively where the intention appears to circumvent a stated maximum.
If you exceed the applicable maximum bet, Casinova Casino may reduce or void bonus funds and bonus-derived winnings, or require the wagering to be completed again on eligible stakes, depending on the circumstances and the promotion terms.
Bonus Expiry
Bonuses and associated benefits are time-limited. Expiry periods vary by offer and may apply separately to the bonus credit, free spins, and any winnings generated from bonus play.
- If a bonus expires before wagering is completed, the remaining bonus and any associated bonus balance may be removed.
- Free spins may expire if not used within the stated period, even if the main bonus remains active.
- Where a promotion requires you to make an additional deposit within a set time (for example, a multi-step welcome package), failure to deposit in time may end the remaining stages.
Casinova Casino may display countdowns or timestamps in your account to indicate expiry. It is your responsibility to monitor remaining time and wagering status.
Restricted Activities
To keep promotions fair, certain behaviours are restricted when claiming or wagering bonuses at Casinova Casino. These restrictions apply whether the activity is carried out manually or using third-party tools.
- Using a bonus to place low-risk bets across multiple outcomes (including opposite outcomes) to lock in profit.
- Collusion with other players, including coordinating wagering, transfers, or tournament play to manipulate results.
- Using automation, scripts, bots, or any method that interferes with normal gameplay.
- Creating or using multiple accounts, or allowing others to access your account, to claim bonuses more than once.
- Exploiting delays, errors, or discrepancies in game software, payout tables, or promotional crediting.
- Attempting to bypass country, identity, or payment controls that are applied for security or responsible gaming reasons.
Casinova Casino may review gameplay and transaction history to assess whether play is consistent with genuine entertainment use of the service.
Bonus Abuse
Bonus abuse includes any attempt to obtain an unfair advantage from a promotion, whether through prohibited strategies, manipulation of systems, or misrepresentation. Casinova Casino evaluates bonus activity using a range of indicators, such as deposit and withdrawal patterns, wagering behaviour, IP/device signals, and payment method use.
If Casinova Casino determines, in its reasonable discretion, that bonus abuse has occurred or has been attempted, it may take one or more of the following actions:
- Withhold, cancel, or withdraw the bonus and any bonus-derived winnings.
- Apply additional verification checks before processing withdrawals.
- Exclude specific games or adjust contribution where play indicates an attempt to exploit wagering mechanics.
- Restrict access to future promotions or VIP rewards.
- Suspend or close the account where necessary to protect the platform and other players.
Where a promotion has been credited due to a technical fault or human error (for example, duplicate credits), Casinova Casino may correct the balance to reflect the intended offer. This may include reversing incorrect bonus credits and adjusting balances associated with those credits.
Modification or Cancellation of Bonuses
Casinova Casino may modify, suspend, or cancel any bonus or promotion where required for operational, security, or fairness reasons. This may occur before or after a bonus is claimed. Where a change materially affects an active offer, Casinova Casino will aim to apply the change fairly and in a manner consistent with the promotion’s intent.
Reasons for modification or cancellation may include:
- Fraud prevention, security concerns, or suspected bonus abuse.
- Technical issues affecting game outcomes, bonus crediting, or wagering calculation.
- Changes to the availability of games, payment methods, or third-party services.
- Promotion limits being reached, such as budget caps or maximum redemptions.
Continued participation in a promotion after changes are published indicates acceptance of the updated terms. If you do not agree with an updated promotion rule, you should stop using the bonus and, where applicable, request withdrawal of eligible cash funds in line with the standard withdrawal process.
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